Walter Tighe

Walter Tighe

Faculty Member, Leap University

Walter Tighe – Quality Management

Walter is the President/Owner of Sustaining Edge Solutions, Inc. a management systems consulting and training firm. Walter has over twenty eight years’ expertise in operational and quality management systems development and improvement. Founded in 2002, the company is a full service provider of design, development, and training of global management systems such as ISO 9001, AS9100 Aerospace, ISO 14001 Environmental, 13485 Medical Devices, ISO/TS 16949 Automotive, 27001 Information Security, Lean and Six Sigma improvement.

Walter has an MBA, University of Redlands, California is an ASQ Certified Manager of Quality and Organizational Excellence, a RABQSA Certified Quality Systems Auditor, and a Six Sigma Blackbelt.

Walter started his quality improvement journey in the 1980’s implementing quality circles, a participatory management technique that enlists the help of employees in solving problems related to their own jobs within a Department of Defense (DoD) Maintenance Depot. During the Total Quality Management (TQM) movement, he was a Quality Manager and change agent leading the development of a team based total quality environment within the Depot with over 1,000 employees. He also was responsible for leading the first DoD Kaizen Lean Manufacturing program saving over $6 million in operating costs.

Walter’s working experience includes a management position and an auditor with a third party certification body, a quality assurance and reliability engineer, and a project management consultant with a consulting firm in San Jose, California. His project work included Raytheon Systems, PG&E, Sandia National Labs and Cisco Systems.

Perspective on Quality

Business organizations must see themselves as a collection of processes. This requires a process leadership approach, including the ability to integrate all functions and personnel to focus on meeting customer needs and organizational strategic objectives. A true quality focused organization is one that lives and breathes total employee involvement by incorporating the knowledge and experiences of the workforce for the betterment of the business and employee growth. This is not an easy task, and often requires a radical culture change for the management team and the business.

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